Option 1 
 
Level 2 Award in Principles of Customer Service 
 
Ref: 
This qualification provides learners with a good grounding in the basic principles of competent customer service that can be applied to a range of roles. 
 
Duration: You will be taught in a 1 day group session. 
 
Course Content: 
 
Upon completing the course you will: 
Understand the Key Principles involved in good customer service. 
Be able to identify a customer's needs and expectations. 
Understand how to communicate effectively with customers. 
Understand the actions to be taken when a customer's needs are not met. 
 
Assessment Structure: 
Internal Assessment: To demonstrate your understanding you will sit a final multiple choice test, marked by your tutor. 
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